Microsoft Outlook  - Level 2Download Course Outline

This is the basic outline of our Microsoft Outlook Level 2 course. Duration: 1 day

This course will give you the skills to organise and find your emails and to manage your daily priorities and time.

To get the most out of this course you should be reasonably competent at using email and you would now like training in the Outlook features that will make you work more effectively and efficiently.

We specialise on on-site training and can come to you to run our course either on your PC's or provide our own high specification equipment. If you want specific training for your staff, we are happy to customise this course to your requirements, adding or removing topics as necessary.

 Call us on 0800 0199 746  

Microsoft Outlook  - Level 2 course content

Download a PDF course outline using the "Download Course Outline" link on the right.

Organising your Inbox

  • Change the reading pane position
  • Quickly and easily find emails by Sorting.
  • Use Grouped or Ungrouped arrangements of emails.
  • Using Follow Up Flags to ensure your response to emails.
  • Use Categories to categorise emails using colours. 
  • Find information easily by adding additional columns to your Inbox.
  • Search for emails using the Search box.

Working with the Navigation Pane

  • Easily access your email folders by moving them into your Favourites Folder.
  • Customise the Navigation Pane to show your favourite parts of Outlook.
  • Work with email folders: Drafts, Deleted Items, Junk E-mail.

Working with Folders

  • Organise your emails by putting them into folders.
  • Move multiple emails into folders.

Creating Rules

  • Automate the filing of emails into folders by creating rules for incoming email.

Using Search Folders

  • Use Search Folders to quickly find emails.
  • Create your own Search Folders to find emails from senders or with specific subject matter.

Using the To-Do Bar

  • Use the Date Navigator to easily find appointments.
  • Display up-coming appointments.
  • Use the To-Do list to quickly enter today’s tasks.


Using the Send Options

  • Mark an email as Importance or Confidential.
  • Confirm a recipient as read your email.
  • Make sure people respond to your question by using Voting buttons.

Creating Signatures

  • Make sure that your emails are signed consistently.
  • Set up a default signature.

Setting Up the  Out of Office Assisant

  • Make sure that people know when you can’t respond to their email eg when on holiday.

Using The Calendar

  • Enter Appointments and All Day Events 
  • Mark Appointments as Private.
  • Let other people see your calendar.
  • Invite people to a meeting and keep track of their responses.
  • Share your calendar with colleagues.

Setting Up Contacts

  • Use your Contacts folder to record names and email addresses of external recipients of your emails.
  • Create a Distribution List.

Setting Up Tasks

  • Set up Tasks and due dates to ensure you get things done on time.


  • Set up and use the Auto Archive.
  • Archive Outlook items manually.
  • Display your Archive folder (.pst)

We also offer this course as Live Online Learning - follow this link to learn more.

 Call us on 0800 0199 746