Case Study - RiverStone Europe

RiverStone, www.rsml.co.uk, is the European operation of The RiverStone Group, a US-based group of insurance, reinsurance and service companies specialising in the management of legacy and run-off insurance businesses and portfolios and is an industry leader in claim resolution, reinsurance recovery and dispute resolution.

In total, RiverStone manages approximately $800 million in gross liabilities through its offices in Brighton and London. On a global basis, the RiverStone Group is responsible for nearly $3.5 billion in gross liabilities.

In 2009 Riverstone Management Ltd were planning to upgrade 60 users based at their Brighton site to Microsoft Office 2007. Three I.T. staff from RiverStone attended one of Burningsuit’s Free Taster Training sessions held at the Adur Business Centre in June 2009.  Following this demonstration of the quality of Burningsuit’s training, Riverstone approached Burningsuit with the possibility of providing the Microsoft 2007 Upgrade training. 

After a consultation meeting with their H.R. Manager, Burningsuit submitted a proposal to supply Riverstone with their Upgrade training and also delivered a further Office Upgrade training session to advanced level users for evaluation purposes.

Burningsuit’s proposal was accepted and they delivered nine training sessions at Riverstone’s Brighton site and a further session at their London site.  The training was delivered in their board room using Riverstone’s laptops.

Burningsuit returned to Riverstone early in 2010 to deliver a Microsoft Project 2003 course.

"I would like to say thank you to Alison and the team at Burningsuit for all your help to make the training so successful.  I have had positive feedback from all the staff and had a conversation with the Luke, the Director who was very impressed with the standard, content and Alison herself.  She has been fantastic and is a real asset to your Company, I wouldn't hesitate to use Burningsuit again." - Sophie Urwin, Riverstone Management Ltd